Frequently Asked Questions

We accept credit cards (VISA, Mastercard, JCB, AMEX) and bank transfers.

Your payment currency depends on the language of your support. If your contract, counseling, and all correspondence are handled entirely in Japanese, you pay in Japanese yen (the lessons themselves are conducted in English). If you would like your contract, counseling, and correspondence in a language other than Japanese, payment is made in US dollars. Prices are shown in Japanese yen when the site language is Japanese, and in US dollars for all other languages.

Yes, you can enroll at any time during the month. We offset the usage fee for the enrollment month against the following month's payment, so your tuition will never go to waste.

Yes, if you notify us by the 15th of the month, you can switch to a new plan starting the following month. We flexibly accommodate changes in lesson frequency and payment methods.

For monthly plans there is no cancellation fee. The minimum term is 1 month: notify us by the 15th of any month to cancel effective at the end of that month. For bulk plans, if the total contract exceeds ¥50,000 and the period is over 2 months, a fee of ¥50,000 or 20% of the remaining balance (whichever is lower) applies.

Yes, as long as you meet the minimum lesson requirement, we can flexibly adjust your lesson frequency. We will propose the optimal plan to suit your needs.

Yes, we flexibly accommodate requests for receipts and other documentation, including corporate-name invoices.

Yes, the enrollment fee is a flat $199 (tax included).

Each one-on-one lesson is 50 minutes.

Lessons are conducted online via Zoom. You can participate from a computer, tablet, or smartphone.

If you notify us at least 24 hours before the scheduled lesson, rescheduling is possible. Please note that the number of reschedules is limited and varies depending on your plan and contracted lesson count. Details will be provided at the time of enrollment.

Yes, instructor changes can be accommodated based on compatibility and your preferences. Please consult your dedicated coordinator.

All ELT lessons are conducted online, allowing you to participate from anywhere — whether at home or on the go.

The trial lesson consists of a counseling session to discuss your learning goals and current level, followed by an actual lesson experience. The trial is completely free, and we never engage in any high-pressure sales.

Yes, we can. We accommodate requests for attendance certificates, enrollment certificates, and other documents required for submission to your employer. Please let us know the type and format of documentation you need.

Yes, all lessons are conducted online, so you can participate from anywhere in the world. We can also adjust scheduling to accommodate different time zones.

Consumption tax does not apply to overseas residents; however, an equivalent service fee is charged, so the total tuition is the same as for residents in Japan.

If the issue is caused by your internet connection, it is not eligible for compensation, refund, or rescheduling. If the issue is on the instructor's end, we will arrange a makeup lesson or refund. We recommend taking lessons in a stable internet environment.

The minimum term for monthly courses is 1 month. Notify us by the 15th of any month and your membership ends at the end of that month. Terms for bulk and other plans vary by contract, and we will explain them during your consultation.

Recording is permitted for personal study purposes only, provided your instructor has given consent. Please refrain from sharing recordings with third parties or using them for commercial purposes.

Yes, we offer a referral program. Please contact us for more details.

Yes, absolutely. We can flexibly accommodate requests for short-term intensive lesson schedules. Please feel free to let us know your preferred timeframe and lesson count.

Standard online English conversation services centre on everyday conversation lessons with non-native instructors, offered at budget price points. ELT takes a different approach: 100% native instructors — graduates of Oxford, Cambridge and UCL who hold CELTA/DELTA qualifications and bring business experience — work one-to-one with intermediate through executive-level learners on a continuing basis, with plans from $239 per month. It suits those who have moved beyond simply getting comfortable with English and want to reach the level of getting work done in English.

Short-term intensive coaching services typically have a coach draw up a study plan and support the learner through largely self-directed study, packaged as an intensive three- to twelve-month programme. ELT centres on actual dialogue lessons with native instructors and continues flexibly on a monthly basis. Coaching suits those who want to raise a TOEIC score in a short period; ELT suits those aiming, over the longer term, at a level where they can genuinely work in English.

Yes. Every ELT instructor is a graduate of a leading university, primarily in the UK — including Oxford, Cambridge, UCL (University College London), Manchester and Edinburgh. They also hold English teaching qualifications such as CELTA (certified by Cambridge English) and DELTA (its advanced counterpart). Individual instructor profiles are available on our instructor page.

Our guideline is TOEIC 700 (CEFR B1) or above, though enrolment is possible in some cases in the 600s. What matters is whether you can handle simple everyday conversation and business email in English. If you are unsure about your level, we will first assess your current English in a free consultation and propose the most suitable plan. Those at beginner level can also start with the Basic plan (Everyday English course).

Yes. We can arrange three to five lessons per week as an intensive two- to three-month programme, concentrating on what you need for the assignment — the local business culture of your destination, industry-specific English, and the everyday English you will use while living there. For details, please see our dedicated page on Business English for overseas assignments.

Yes — as a rule, the same instructor stays with you. This allows the instructor to develop a deep understanding of your work, your position within your organisation, and your stronger and weaker skills, and to design your progress with a long-term view. You may of course change instructors if the fit is not right or if you have a particular request; please speak with your coordinator.

If you notify us at least 24 hours before the lesson starts, it can be rescheduled. This flexibility is designed for professionals whose schedules shift with business trips and last-minute meetings. Please note that the number of reschedules is capped, and the limit varies by plan and by the number of lessons contracted. We will explain the details when you sign up.

All ELT lessons are conducted online via Zoom. You can join from anywhere in the world — your home, your office, a business trip, or an overseas posting. It is more time-efficient than travelling to a school, which makes it well suited to busy professionals.

Wherever possible, we assign an instructor with a background in a comparable industry, or one who is well versed in your specialist field. Please tell us about your industry and the details of your work during the initial consultation.

Yes, absolutely. ELT encourages bringing your real work materials into lessons. You can bring English emails, proposals, reports, presentation slides, and more to refine and polish during sessions. We also offer multi-session rehearsal formats for presentation practice.

Yes. Monthly plans can be cancelled with no cancellation fee. The minimum term is 1 month: notify us by the 15th of any month and your membership ends at the end of that month. A suspension option is also available for extended business trips.

Yes. If you notify us by the 15th of the month, your new plan will take effect the following month. We flexibly accommodate changes in lesson frequency (4/month, 8/month, 12/month), plan level (Basic, Standard, Premium), and payment methods.

Yes, it is completely free. It consists of a consultation (15-20 minutes) to discuss your learning goals and current situation, followed by an actual lesson experience (25-30 minutes). There is no cost whatsoever. We never pressure you to enroll after the trial.

Yes, you can. Many of our students use their company's professional development support programs, language training subsidies, and global talent development funds to take ELT lessons. We are happy to provide any required documentation, including receipts, certificates of completion, and estimates. If you have specific document formats or requirements, please let us know.

Yes, we can. We issue receipts addressed to either your company or you personally, on a per-lesson, monthly, or annual basis. We also comply with Japan's qualified invoice system. Please let us know if you have specific format or addressee requirements.

Yes, we can. We issue certificates of completion that include the study period, number of lessons, assigned instructor, and lesson content. These can be used as proof of professional development for your employer, for visa applications, or as training participation certificates. We issue certificates in both Japanese and English.

Pricing varies based on number of participants, duration, and lesson format (one-on-one/group). After consultation, we'll propose a plan and estimate tailored to your requirements. Please contact us via our corporate site for details.

Currently, ELT's programs are not designated under Japan's Education Training Benefits system (administered by the Ministry of Health, Labour and Welfare). However, many students utilize their company's own professional development support programs or language allowances, and we provide all necessary documentation for such applications. ELT courses are also available as pre-assignment overseas training, and many clients use their company's training budget to enroll.

It depends on the child's personality, but we generally recommend starting around early elementary school age (6+). For younger children, parent-child lesson participation can be arranged.

Absolutely. We start by making English fun, incorporating the native language as needed to build comfort with English.

For younger children, we recommend parents observe the first few lessons for reassurance. Once comfortable, children can have one-on-one time with their instructor.

We assign manageable homework based on your family's situation. Lessons without homework are also possible—just let us know.

Yes, absolutely. We recommend the optimal course as your child's goals and level evolve.

We design an individualized curriculum based on your child's age, level, and goals. Lessons progress step by step through conversation, phonics, reading, and more.

We send regular lesson reports to keep you informed of your child's growth. Questions and consultations about the learning plan are always welcome.

This course is designed for upper-intermediate to advanced learners aiming for IELTS 6.5 and above. For those below 6.0, we recommend starting with our Daily English course to build a foundation, then transitioning to the IELTS preparation course when ready.

Yes, we can. While lessons focus on Speaking and Writing, we can incorporate Reading and Listening exercises and technique instruction as needed. Please discuss this during your consultation.

It depends on your current and target scores. For example, if you're aiming to go from 6.0 to 6.5, intensive lessons may make it achievable in 3 months. We'll assess your situation during consultation and propose a realistic plan.

Yes, we support both. Academic is typically for university/graduate school admission, while General Training is for immigration and work visa applications. We provide appropriate preparation based on your goals.

Yes, ELT has teachers who have actually scored candidates as IELTS examiners. Because they know the scoring criteria inside out, they can specifically explain what changes will improve your score.

We primarily use official Cambridge materials, supplemented by practice tests and past papers selected by the instructor. All materials are customized to match your level and target score.

Yes, we conduct Speaking and Writing mock exams within lessons, and your instructor provides feedback aligned with the actual scoring criteria. Practicing under test-like conditions helps build confidence for exam day.

Yes, absolutely. Whether you want to focus on writing only or just interview preparation, we can customize the curriculum to your needs. Please let us know during counseling.

It depends on the time until your exam and your current level. Generally, we recommend 1-3 months at a pace of 1-2 lessons per week. We'll diagnose your current level in the trial lesson and suggest the optimal number.

This course is designed for junior high school students and above. For elementary school students, please consult with us during counseling. We'll suggest the best approach based on your child's English level and needs.

Yes, we cover all grades from Grade 3 to Grade 1. We provide instruction based on the question patterns and scoring criteria specific to each grade.

Absolutely no problem. Many students start from beginner level. Our instructors have extensive experience teaching English learners, so you can take lessons with confidence.

ELT has many senior students enrolled. You can take lessons at your own pace in a calm atmosphere.

Yes. Please start with a trial lesson. Questions and consultations only are also welcome. We never engage in high-pressure sales.

Yes, all lessons are available online. You can easily participate from the comfort of your home.

Upon enrollment, we will carefully guide you through how to use the tools required for lessons. If you have any concerns about setup, please feel free to reach out to us.

Start with whether your child is applying to a school or already enrolled. If applying, the right admissions support depends on your child's age and the type of school (preschool, an international school in Japan, or a boarding school overseas). If already enrolled, it depends on whether you need curriculum support (IB, A-Level, IGCSE or AP) or support with everyday study. If your situation is more complex, a free consultation will help you sort it out.

Admissions preparation supports the journey up to enrolment: school selection, applications, interviews and entrance tests. Current student support and curriculum support cover what comes after: lessons, assignments and examinations, building results in IB or A-Level, and preparing for university. Once a place is confirmed, families move from admissions preparation to in-school support and continue without a break.

The school sets the entrance test. Its admissions guidance will name a test such as CAT4, UKiset, ISEB, SSAT, MAP or 11+, so please open the page for that test. Even if you have not yet chosen a school, or cannot tell which test applies, we will confirm it with you during a free consultation.

Yes. Each is assessed differently and counts differently towards a university application. Curriculum support is delivered under the PREMIUM Academic plan, which includes guidance on university choice, and we are happy to advise from the stage of deciding which curriculum a school should follow. Each system is explained in detail on its own page: IB, A-Level, IGCSE & GCSE and AP.

Current student support, delivered by professional teachers, systematically supports classwork, assignments and termly examinations. Campus Tutors places current undergraduates and postgraduates from leading universities alongside your child for everyday study. Families tend to choose professional teachers for examinations and recovering results, and tutors for building daily study habits; some use both. We will help you decide during a consultation. See Campus Tutors in detail

From preschool and kindergarten admissions (ages 2 to 6) through to curriculum support and university preparation for secondary students (up to around 18). We will recommend the right service for your child's age and goal, so please start with the relevant page or a free consultation.

Yes. Lessons are 100% online, one-to-one and 50 minutes. Wherever you are in Japan, and while enrolled at a boarding school overseas, you receive the same tuition on a schedule that accounts for the time difference.

We do not guarantee acceptance to a specific school, or exam scores and grades. Final selection and decisions rest with each school and examination body. ELT continuously manages your child's situation and proposes and accompanies you with evidence-based learning and application strategies to maximise the possibility of acceptance and progression. We make no exaggerated promises of results.

Yes, consultations are free. We will ask about your child's situation, including age, current or target school and how their studies are going, then set out which service fits and what to prioritise now. Enquiries with no obligation to enrol are welcome.